The standard SLA package provides contract customers with technical via telephone from our UK based technical support team.
Validity & Expiry
Response time : as per SLA agreement
- 7am to 9pm weekdays
Terms, Conditions & Exclusions
- Telephone technical support does not guarantee that a breakdown will be resolved and a site visit may still be required.
- Any engineers visits are chargeable and are not included in the technical support.
- Telephone technical support does not cover the costs of any replacement parts that may be required.